General enquiries: Tel 012 358 9999
At the City of Tshwane the service per residential area or user for the removal of waste is determined by the Municipal Manager.
Waste collection, transport, processing, recycling or disposal, and monitoring of waste materials.
The municipality reserves the right to determine the type of service, the minimum number of containers and the frequency of services. Only the municipality or its authorized agent may service or remove containers owned by the municipality. Only containers provided by the municipality and marked as such shall be serviced by the municipality or its authorized agent.
Smallholdings not serviced by the municipality may dispose their waste free of charge at landfills to a maximum of 1 000 kg per month.
A daily waste management service is compulsory in terms of the Health Act for all business which generate food residues.
Consumers must pay the applicable tariff per container at the premises irrespective of the number of containers put out for removal. The tariff for city cleansing is levied against all premises to the equivalent of the number of waste-removal service units that are provided or could be provided at the premises. These tariffs are applicable irrespective of who removes the generated waste from the premises. Garden waste is part of the normal waste stream and the city cleansing tariff applies.
Lost / Damaged Containers
Lost containers for which an affidavit is furnished, will be replaced for free.
Damaged containers (including damage caused by the collection vehicles of the municipality but excluding fire / excessive heat damage) may be exchanged by the municipality at no cost.
The charge for the replacement of fire / excessive heat damaged and lost containers in the absence of an affidavit is R100 as well as the cost of the container at the same price as the contract price of the municipality.
More information on the Waste Management Division:
Specific days are allocated for refuse removal in the different suburbs. These days remain the same irrespective of public holidays. The only day on which no refuse is removed is 25 December and the suburbs scheduled for refuse removal on that day forfeit that week’s refuse removal.
Black refuse bins are for domestic / dry waste and are lifted once a week. Soft garden refuse is allowed in the bin. Green refuse bins are for wet waste and are lifted five, six or seven times a week.
Refuse removal starts at 07:00 in residential areas and 08:00 in business / industrial areas.
a municipal permit is required for recycling-at-source purposes.